Frequently Asked Questions
What is the estimated shipping time for Reliable Mile?
What is the estimated shipping time for Reliable Mile?
Our estimated delivery is the next day. Please note this is an estimate; if any delays occur, we will notify you promptly. For parts requiring a transfer from other locations, next-day delivery is not guaranteed.
Once the part arrives at our delivery dock, delivery could take up to three days. Timely communication is key, so any delays in reaching you may push back your delivery date.
View all our Shipping and Return info here at Shipping & Returns – PartsVia.com
Where can I track my order?
Where can I track my order?
Tracking can be done through our website at https://www.reliablemile.com/
Will I be contacted before delivery?
Will I be contacted before delivery?
Yes, our delivery team will contact you before delivery. All items over 75lbs our delivery team will call you to schedule an appointment to deliver. All other items that are under 75lbs our team will call and notify that we are delivering.
Do I need to be home for delivery?
Do I need to be home for delivery?
No, this is not a requirement for any item under 75lbs, but we strongly encourage ensuring that the item you receive is in a pristine condition and acceptable standards. Any item over 75lbs will require a scheduled appointment, signature, and photo of delivery.
Do I need a forklift or equipment to receive the item?
Do I need a forklift or equipment to receive the item?
No, you do not need a forklift or any equipment to receive your items. Our team is equipped with all necessary equipment to deliver your items.
Is a signature required?
Is a signature required?
No, this is not a requirement for any item under 75lbs. Any item over 75lbs will require a scheduled appointment, signature, and photo of delivery.
Can I change the delivery address once the order is submitted?
Can I change the delivery address once the order is submitted?
Unfortunately, we cannot change or adjust shipping addresses for delivery once the order is placed. If an address needs to be changed an order cancellation request will need to be submitted to our customer service team and a new order will need to be placed by you. Please be mindful that this is not a guarantee that an order can be canceled.
What if the part arrives damaged?
What if the part arrives damaged?
Please reach out to our customer service immediately. Our team is available Monday through Friday, from 9:00 AM to 5:30 PM EST. We can be reached at customerservice@partsvia.com or 833-727-8784. Please reference your order number when contacting us.